PRESCRIPTION GLASSES

  • Can I get an insurance reimbursement for my prescription glasses?

    While we cannot help you directly to get an insurance claim processed with your vision provider, our standard invoice can act as an itemized receipt for you to submit to your insurance company if you would like to try. We do not make any claims as to whether or not your insurance carrier will rei...
  • Can I order just the prescription lenses?

    Yes, we can offer you a new prescription lens set without requiring the purchase of a new frame. While we don't have that option available on our site at this time, we can offer this workaround: Please purchase the new prescription pair on our site so that you can select the size, lens style and ...
  • Can I put a prescription in my frames?

    YES! We offer a super fast, super affordable prescription fulfillment service right on our website! If you want to do it yourself, that's fine too: all of our frames are prescription friendly, meaning your local optician/optometrist can put your prescription in the frame in a new clear or tinted ...
  • Can I try on prescription frames before I order?

    Yes, we have free home try-on kits available. You can choose from our kids pack, adult pack or all 5 sizes for an at-home, no obligation trial of our prescription frames. Try on any of our 5 sizes at home for FREE for 7 days. Peace of mind that your unbreakable frames will fit you and your kids p...
  • Can I use my flexible spending account (FSA) or health savings account (HSA) to pay for my prescription glasses?

    Yes! We accept FSA and HSA dollars for all prescription eyewear purchases (prescription glasses, prescription sunglasses, transitioning glasses) as long as your FSA or HSA card is affiliated with a major credit card. You can place an order on our site using your FSA or HSA card as you would any o...
  • Can we purchase clear, non-prescription lenses?

    Yes! We can now support requests for clear, polycarbonate non-prescription lenses in all 5 sizes. Please email us at helpme@roshambobaby.com and we can handle your request offline with our Glasses Support Team!
  • Can you do bifocals and progressive lenses?

    Sorry, not currently. To keep pricing affordable, we only offer a single vision prescription fulfillment currently. These types of lenses are more complicated and are best left to an optometrist to make sure measurements and fit are precise. Safety is our top concern, so we do not like to take ch...
  • How do I clean prescription glasses?

    We recommend sticking with lukewarm water and microfiber cleaning cloths for cleaning your lenses, but if you need something stronger you can use a lens cleaner made for glasses. While you might be tempted to grab the Windex, chemical cleaners can slowly degrade the lens coating on your glasses. ...
  • How do I submit my prescription?

    Our website will walk you through your purchase. There will be a place where you can upload your prescription when placing your order. You can also respond to the emailed invoice after purchase with the prescription or email us a copy at helpme@roshambobaby.com. A scanned copy or a picture of you...
  • How long does it take before I receive my eyewear and can I rush the order?

    We generally say 7-10 business days for delivery depending on our order volume and how complicated your prescription is. For example, larger prescriptions take more time, and specialty items like transitioning glasses require a ton of work, including multiple coatings that require 12 hours of dry...
  • I have my contact lens prescription. Can I use it to order glasses?

    No, prescriptions for contacts and glasses are different. You will need a prescription from your doctor that is specific to glasses.
  • What are your glasses frame measurements?

    Temple Length: The arms should fit comfortably along the sides of the head and reach just behind the ear. The tips of the arms should curve close to the back of the ear for a snug fit. Bridge Width or "DBL": Bridge width is the distance between your two lenses (DBL), measured from the innermost p...
  • What do I need to place my prescription order?

    A Valid Eyeglasses Prescription We can fill single vision prescriptions. Appointment or Expiration date must be visible on prescription. We cannot fill bifocal or progressive prescriptions. The Pupillary Distance (PD) Measurement Your PD is the distance in millimeters between your pupils, and hel...
  • What is my PD and why do I need it?

    PD stands for pupillary distance, which is the distance between the centers of each eye. This measurement is highly recommend to make sure that your glasses come out right. If your prescription does not include your Pupillary Distance (the distance between the centers of each eye), you can eithe...
  • What is the status of my prescription order?

    At this time, we don’t have a way for you to check the status of your prescription order online so if you need an update as to where your order is at please email us at helpme@roshambobaby.com and we can check into it further to help you out! But do know that once we receive your prescription or...
  • What range of prescriptions can you fill and what can I do if my prescription is outside of the listed available range?

    We should be able to fill most single vision prescriptions. But we cannot fill bifocal or progressive prescriptions. If you submit an order and we cannot fill your prescription for any reason, we will let you know immediately and refund you in full, so no risk in trying! Stronger prescription po...
  • What's up with the "swappable" frames/lenses thing?

    Our material is pretty darn unique in the optometry industry. Because it is so flexible and durable, with a little effort twisting at the right angle, you can pop out your new prescription lens pretty easily and put it into one of our other frames! Don't worry, you won't hurt the lens or the fram...
  • What type of prescription lens do you use?

    The standard clear corrective lens we use is an impact-resistant polycarbonate material very commonly used in kids eyewear. Your local pediatric optometrist will likely offer the same type of product. Our lenses help protect your child's vision by holding up to rough-and-tumble play or sports wit...
  • Why do I need to send a copy of my prescription?

    We process every order in California with certified optometry partners, and the Board of Optometry requires that we have a copy of your written prescription from your doctor in order to manufacture your prescription lenses – similar to prescriptions at your local pharmacy or optical office. We al...