RETURNS & EXCHANGES

• How to start a return or exchange

  Change your mind on the size or color? We accept returns or exchanges of unworn sunglasses or accessories within 60 days of purchase. Click here to start your Easy Return & Exchanges for US addresses. Some orders may qualify for free return shipping, otherwise, the actual postage cost (usuall...

• Can I return my prescription glasses if I am not satisfied?

  Prescription glasses are considered custom orders and are not eligible for return or exchange. We guarantee the quality of the frames and the accuracy of the prescription matching your provided documentation. If the frames are damaged in any way, or become damaged during the normal course of use,...

• Do you extend the “return window” for the holiday shopping season?

  Yes, we do extend the return window during the holiday season (Nov & Dec) to 60 days from purchase date.

• International Returns

  Unfortunately, our easy returns portal only handles US returns. But you can still do a return if you are ok with paying the shipping back to us. Simply send your return items (with invoice and a note as to which items to refund) to: Roshambo Eyewear 1890 Diamond Street San Marcos, CA 92078