RETURNS

  • Can I return my prescription glasses if I am not satisfied?

    We guarantee the quality of the frames and the accuracy of the prescription matching your provided documentation. If the frames are damaged in any way, or become damaged during the normal course of use, our standard replacement guarantee will cover them. If you feel the lenses do not match your p...

  • Do you extend the “return window” for the holiday shopping season?

    Yes, we do extend the return window during the holiday season (Nov & Dec) to 60 days from purchase date.

  • How soon will I get my refund?

    Once your shades are inspected by our team, you’ll get your refund typically within 2-3 days (we process returns 1-2 times per week so it depends on the day we receive them). Thanks for your patience!

  • I need to return my super sweet shades for some crazy reason but I live outside of the United States, what do I do?

    Unfortunately, our easy returns portal only handles US returns - it's just not smart enough to handle the rest of the world I guess. Sorry about that! But you can still do a return if you are ok with paying the shipping back to us - wish we could afford to offer free return shipping, but we are s...

  • I need to return my super sweet shades for some crazy reason, what do I do?

    No problem, it happens! We take sunglasses returns within 30 days of purchase. Click here to start your Easy Return & Exchanges for US addresses. We are a small company, so unfortunately can't afford to offer free return shipping, so your refund will deduct the shipping fee - but you will onl...

  • Is it easy to return my sunglasses?

    Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email. We are a small company, so unfortunately can't afford to offer free return shipping, so your refund will deduct the shipping fee - but you will only be charged for the actual postage c...

  • What items are non-refundable?

    Prescription orders (glasses, rx sunglasses, and transitioning glasses) are NOT eligible for returns and exchanges. Sorry, but those are cut based on your submitted prescription so they are not something we can restock! Free gifts or promotional items with retail value are also non-refundable.

  • What items are returnable?

    Any items purchased in the last 30 days, except prescription glasses.