We guarantee that the prescription glasses you receive will match the prescription you provide. If there is ever an error, we will fix it free of charge.
For extra peace of mind, you are always welcome to have your new glasses checked by a local optician for accuracy.
This can be especially helpful for babies and younger children who may not be able to say if something feels off. Most opticians are happy to do a quick check at no cost.
We know kids can be tough on glasses, so we offer a one year damage replacement warranty as an optional add-on on our prescription product pages.
If your glasses break or become damaged within the first year, we will replace them with the same frame and prescription from your original order.
To make a warranty claim, simply email us at helpme@roshambo.comand our team will be happy to help.
Most kids prescription glasses ship within 7 to 10 business days, and often faster. We can fill most prescriptions, but if we ever receive one that we cannot produce, we will contact you right away and provide a full refund.